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Localz Tourism LTD (Company No. 516385523), Nahalat Yitzhak 34, Tel Aviv, Israel

Version 2.0 — effective 1 September 2026. This policy applies to every reservation created or modified on or after that date and forms part of the full Terms and Conditions. The Hebrew version is the binding version; this translation is provided for convenience only.

Cancellation charges are determined by the date on which written notice of cancellation is received by Localz, relative to the check-in date — not by the date the notice was sent. Notice of cancellation must be given in writing to Localz's official email address (office@localz-group.com). Notice by telephone, voice message, or to a representative on site does not constitute cancellation.

Cancellation charges:

• 15 days or more before check-in: no charge, other than a handling fee of ILS 150.
• 5 to 14 days before check-in: 50% of the reservation value.
• 0 to 4 days before check-in: 100% of the reservation value.
• No-show: 100% of the reservation value; the reservation is closed at the end of the first night.
• Early departure: 100% of the original reservation value; no refund is given for nights not used.
• Peak periods and event periods (Israeli holidays, Passover, Rosh Hashanah, Sukkot, and major city events, as marked in the booking confirmation): 100% from 30 days before check-in; 50% beyond that.
• Non-refundable rates: 100% at any time. A non-refundable rate is a discounted rate knowingly selected by the Guest and carries no right of cancellation, modification or postponement.

Reducing the number of nights or the number of guests after confirmation is treated as a partial cancellation, and the charges above apply to the cancelled portion. Any refund due is made to the original means of payment only, within 14 Business Days, less card processing fees, transfer fees and exchange rate differences actually incurred.

A Long Stay removes a unit from the market for an extended period; the terms of this section are stricter and apply in place of the Short Stay terms. The minimum term is 30 nights. No refund is given for nights not used, at any time and for any reason.

Cancellation charges before the start of the stay:

• 45 days or more before check-in: 25% of the first month's rent.
• 30 to 44 days before check-in: 50% of the first month's rent.
• 0 to 29 days before check-in, or no-show: 100% of the first month's rent.

Early termination after the stay has begun requires 30 days' written notice, and rent remains payable in full through the end of the notice period. Departure without written notice does not terminate the agreement; rent remains payable through the end of the contractual term, subject to Localz's efforts to re-let the unit. Remaining in the Property beyond the agreed departure date without prior written approval is charged at the full daily rate then published for that unit — not at the contractual rate — plus liquidated damages of ILS 200 for each day of delay in vacating.

Postponement is not a right and is not an alternative to cancellation; Localz is under no obligation to postpone a reservation. Where a credit or voucher is granted instead of a refund, all of the following apply cumulatively: validity of four months from the date of issue and in any event no later than 31 December of the same calendar year, whichever is earlier; one postponement only, with the replacement reservation final and not cancellable, modifiable or postponable again; no carry-over between seasons or years and no redemption in peak periods; re-pricing at the rate applicable at the time of redemption, with any difference payable as a top-up; the credit is personal, non-transferable and may not be redeemed for cash; and redemption is subject to actual availability. A credit not redeemed by its expiry date lapses in full, with no refund, no extension and no residual claim. Monitoring the expiry date is the responsibility of the Guest.

Cancellation or modification by the Guest for personal reasons — including a change of plans, a cancelled flight, a visa refusal, illness or a family event — is not force majeure. Guests are advised to obtain travel and cancellation insurance covering such circumstances; Localz gives no undertaking to cover them.

Nothing in this policy derogates from mandatory consumer rights conferred by law that cannot be contracted out of. Where the reservation is a distance transaction with a consumer, and subject to the Israeli Consumer Protection Law, 5741-1981 and the regulations made under it, the consumer may cancel the transaction within 14 days of the date it was made, provided that cancellation is made at least 7 days that are not rest days before the start of the service. In such a case the statutory cancellation fee applies: 5% of the transaction value or ILS 100, whichever is lower. Outside that window, and in any case where the law does not confer a mandatory right of cancellation — including corporate reservations and reservations that are not consumer transactions — only the cancellation charges set out above apply.